Organizational Culture Of Southwest Airlines - 814 Words

In this segment of the paper I will analyze the organizational culture of the Southwest Airlines The airline which is categorized as a regional airline is known for its profitability and excellent customer service within the transportation industry (SWA, 2015). What are the espoused values and beliefs of the companies? Values and beliefs of a company can attract investors to a company or deter investors from a company. Fortunately, the SWA has attractive values and beliefs. According to SWA’s home page, the Southwest Airlines mission is â€Å"dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit†. The SWA mission statement not only takes into consideration its consumers, it also enumerates the company’s commitment to their employees. The SWA mission statement for their employees enumerates and reinforces the belief that providing their employees with a stable work environment, equal opportunity for learning and personal growth, creativity and innovation will improve the effectiveness of Southwest Airlines, and consequently increasing customer satisfaction .Furthermore, it is commendable that, the three core values of the company which reiterates the value of work and people, but allows the emp loyees to have fun, are reinforced by the company at all times. From all indications, these unique core values have partially helped to catapult the airline to the financial statutes they areShow MoreRelatedSouthwest Airlines Organizational Culture770 Words   |  4 Pages Southwest Airlines corporate philosophy can be credited to one of the founders Herb Kelleher. It is an airline company with a unique culture â€Å"goofiness†, which keeps the morale of its employees high (Smith, 2004), and is a company that welcomes fun, dedication, and effort. Southwest believes that a happy employee will create a happy customer, and will create loyal customers. Mr. Kelleher effectively implemented its style, culture and emphasis on quality in the daily actives at Southwest (SmithRead MoreOrganizational Culture and Change in Southwest Airlines1426 Words   |  6 PagesOrganizational culture and change in Southwest Airlines Organizational Culture and Change Introduction Organizations like the Southwest Airlines all have a culture, which demonstrates how the organization works and usually acts as its motivational tool. An organizational culture is important to the organization, as it is the major element in helping attain the organizations goals and objectives. Cultures in organizations are vast, with different organizations adopting their own type of cultureRead MoreSouthwest Airlines Organizational Behavior Culture2118 Words   |  9 PagesSWA Organizational Behavior Culture Southwest Airlines’ Success through Organization Culture Kristin Philip Abstract This paper, Southwest Airlines’ Success through Organization Culture gives an account of the development of the organizational culture of Southwest Airlines. The paper starts with the background of Southwest and its development over the years. The paper explains the unique culture of Southwest, and how it has helped Southwest Airlines to face challenges. The paper also describesRead MoreSouthwest Airlines: Organizational Culture616 Words   |  2 Pagesâ€Å"Southwest is one of the most admired companies in the country, respected in an industry thats better known for delayed flights and bad customer service than a great corporate culture.† (Business Insider) Southwest Airlines is known by many to have a long history or service in the airline industry. In many ways its rise to success is nothing less than astonishing. The company has been innovative in both its methods of marketing and its ability to manage its workforce effectively. Many consider SouthwestRead MoreThe Merger of Airtran by Southwest Airlines: Will the Organizational Cultures Merge?717 Words   |  3 PagesDiscuss the layers of culture that are evident in this case Information systems development: AirTran uses Navitaire as reservations system vendor while Southwest uses Sabre to better accommodates international flights. Also, AirTran uses online travel agencies for ticket distribution while Southwest sells its tickets via telephone and its website. Management and strategy: Southwest airlines have a different approach in managing and training its employees. Also Southwest culture focuses on employeesRead MoreOrganizational Behavior Communication Paper1190 Words   |  5 PagesSouthwest Airlines Organizational Behavior amp; Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012 Southwest Airlines Organizational Behavior amp; Communication Paper Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. 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Organizations want managers that can motivate their associates to achieve theRead MoreSouthwest Airlines: Organizational Commitment and Communication Paper1231 Words   |  5 PagesSouthwest Airlines: Organizational Commitment and Communication Paper Communications for Accountants COM/530 Southwest Airlines: Organizational Commitment and Communication Paper    Southwest Airlines’ strong organizational culture is reflected in its mission as shown in its website: â€Å"dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.† Southwest is a company that not only excels in customer serviceRead MoreSpecial Organization Features in Companies and Their Effectiveness1225 Words   |  5 Pagesachieve better performance. What evidence is there to support this? Semco and Southwest are recognized as exceptionally successful organizations managed through democratic participative and functional management as the basis of their organizational strategy. The most distinctive organizational characteristic shared by Semco and Southwest is the practice of unorthodox business organizational culture. Organizational culture is defined as actions and attitudes of individuals and groups toward one anotherRead MoreOrganizational Strategy at Southwest Airlines784 Words   |  3 PagesSouthwest Airlines Introduction Southwest Airlines represents a rather unique organizational force that has driven the company to success since its inception in 1971. One of the most unique features about the organizational structure is that it is largely decentralized and employees are openly welcomed to express their opinions on a wide range of organizational issues. However, despite the hands off management strategy, the company consistently ranks as one of the top airlines in regards to